In case of any complaints with MyFedLoan contact their customer care. They come in with some great customer support.
MyFedLoan Customer Support:
The most common issue that people face is that the payment is not processed accurately. Sometimes, you end up making extra payments for their loans. In turn, borrowers have reportedly accrued additional interest, been tagged as having a “poor standing” with their loan, and experienced a drop in their credit score.
For general inquiries, you can contact MyFedLoan:
P.O. Box 69184
Harrisburg, PA 17106-9184
In case of any credit disputes, you can contact:
FedLoan Servicing Credit
P.O. Box 60610
Harrisburg, PA 17106-0610
When it comes to issues, we strongly advise you to call them rather than email them. This will get you better customer service. However, be sure to get any agreements made in writing. Their hours are Monday through Friday from 8 AM to 9 PM EST.
If you require a statement from MyFedLoan for a mortgage or loan, you can check it in the “Loan Verification Letter” which is provided under “Loan Details”. Please think twice before taking any decisions. It’s important to proceed with caution.